Travelers Frequently Asked Questions & Answers

What is a "vacation rental"?

A vacation rental is vacation house that you also rent to others for the short term. It can be a private home, condo, villa, or cabin that includes a kitchen and all of the amenities you would expect to find at home. Vacation homes are called "holiday homes" in Europe.

What is a "vacation rental owner"?

Owners of vacation rentals advertise their properties on They are typically a private citizen and sometimes a company, who own properties in resort areas and rent them on a short term basis to vacationers. See our web for booking directly from vacation rental owners.

What role does play in the booking of vacation rental properties? functions only as the initial point of contact between the vacation rental property owner and the potential renter. is not responsible for any agreement or transaction between the two parties.

What should I do if I encounter problems during my stay at a rental property?

The owner will most likely instruct you on what to do if you encounter problems during your stay. We recommend that you ask this question specifically when inquiring about a rental property and prior to confirming your reservation.

How do I contact vacation rental Owners/Managers? consists of many vacation rental properties available directly from owners and property managers. Arrangements for rent or lease are made directly with the owners/managers. Each listing on the site includes a phone number and/or email address. All inquiries should be sent to the vacation rental owner or manager. To email owners, click on the "Contact The Owner" button of the listing page. In addition, many owners are accepting the contact in the telephone. You can use these methods to request a reservation or ask questions to the vacation rental owner/manager.

How do I book a vacation rental property?

When you have found a vacation rental property you are interested in booking, click on the "Contact The Owner" button at the listing page. This will take you to a web page which displays the phone number and a form that you may fill out and submit. For the most timely and efficient exchange with the owner or manager, provide as much detailed information as you possibly can. Give the dates you are inquiring about and if your dates are flexible, note that too. List how many people, adults and children. If you have a pet that you wish to bring along, be sure to include that information. If you have any special needs or questions, do not hesitate to ask. If there is a phone number listed for the property, call the vacation rental owner/manager, most welcome the questions that your may have.

Are there specific check-in/check-out times for properties?

The check-in and check-out times of a rental property are determined by the individual property owner. There is a section on the property listing page provided for this information. If the owner has opted not to provide this information on their property listing page, we suggest that you ask the owner directly when you inquire about the vacation rental.

What payment methods are accepted by property owners?

Each property owner will determine what form of payment they accept. If it is not identified on the property listing you are interested in, be sure and ask the owner when inquiring.

Should I pay extra fees beyond the shown rate?

There are typically several additional fees beyond the nightly or weekly rental fee. These fees may include cleaning fees, local taxes and a refundable damage deposit. In some cases, additional fees may exist for maid service, pool heating, telephone calls or other things specific to the property. These fees are often spelled out in the property listings, however, you should confirm these fees with the vacation rental owner/manager prior to paying your deposit.

What is the deposit policy for a vacation rental property?

To secure a reservation for a vacation rental, it is standard for homeowners or property managers to request a reservation/security deposit ranging from 10% - 50% of the total rental rate. Specifics related to the reservation/ security deposit, including property maintenance, damages and additional fees such as telephone charges, should be outlined in a detailed, written agreement. The deposit policy is unique to each individual vacation property owner. We suggest that you ask the owner directly when you inquire about the vacation rental.

How are cancellations and refunds handled?

Cancellations and refunds are all handled directly with the owner. The cancellation policy is shown in the listing of the property. Please inquire directly of the owner when it is not shown.

How can I provide feedback on my rental experience?

Please describe every feedback related to the experience of your rental in the review of the listing page. Only the person who stayed at this property can write a review. An illegal writing in the review might be deleted by the property owner's declaration.